Scott R.

Y’all! Any time I have called, needed service, ordered parts, inquired about a new machine, the team at Bobcat has been fantastic. Recently I purchased a new auger but for my MT100- a 36” monster! It was bigger than the 24-30” that I actually needed but was what they had in stock and available. I purchased it and loaded it up. When I got to my job site and tried to use it, I realized I had purchased one that was simply to big for the auger drive and machine I have. I called Justin in parts, more accurately, I texted him- he called me. I told him what I did wrong and asked if they could help me out. I fully expected to have to sell this brand new auger but myself. He asked some some questions and then asked me to bring it up so they could inspect it. It was still brand new. Justin worked with me and made sure I was taken care of. Super helpful and quite frankly, the best customer service I have ever had with landscape/construction equipment. Even even worked in the rain to help me out. Who does that?!!